Refund and Returns Policy

Our Commitment

At Lomyna, every purchase is backed by our complete satisfaction guarantee.

Returns

We accept returns within 15 days of delivery. If you are not completely satisfied with your purchase, simply contact us and we will guide you through the return process.

Condition

Returned items should be clean and in reasonably good condition. This does not apply to items that arrive damaged or defective.

Return Shipping

For orders over $150, Lomyna covers all return shipping costs. For orders below $150, return shipping costs are the customer’s responsibility unless the item arrives damaged, defective, or incorrect. Return instructions will be provided after your request has been reviewed.

 Once your returned item is received and inspected, your refund will be processed within 5 business days to your original payment method.

Exchanges

If your item arrives damaged or defective, we will replace it as quickly as possible at no additional cost.

Addresses

Rome, Italy — [address to be added] United States — [address to be added]

Contact

For any questions regarding returns or refunds, please contact us: info@lomyna.com   or  lomyna.com/contact

Non-returnable Items

Customized or personalized products may not be eligible for return unless they arrive damaged or defective.